Refund policy
Our Commitment to Quality
Because our products are perishable or consumable, we do not accept returns once the order is delivered.
1. Damaged, Incorrect, or Missing Items
If your order arrives:
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Damaged
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Incomplete
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Containing incorrect items
Please notify us within 24 hours of delivery, providing:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
We will review your claim and may offer:
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A replacement shipment
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Store credit
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A full or partial refund (depending on severity)
2. Refund Conditions
To be eligible:
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Report the issue within 24 hours
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Product must be unused and in original packaging
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Provide photographic evidence
We reserve the right to deny claims not meeting these conditions.
3. Non‑Refundable Situations
We do not offer refunds or exchanges for:
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Issues reported after 24 hours
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Products already opened, consumed, or tampered with
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Dissatisfaction due to personal taste preferences
- Delays caused by courier partners (unless proven to be our fault)